Services

The after-sales center will make handling suggestions within 24 hours after receiving the repair information from the user. If on-site processing is required, the after-sales center will ensure that professional technical service personnel are sent to the site in a timely manner. For example, the problems of accessories and other products will be reported and solved according to the company's process and emergency measures will be taken for the user during the problem solving period.

The customer center personnel make monthly telephone visits to solve the difficult problems encountered in the use of products for customers, regularly summarize customer feedback, timely processing and tracking.

Provide free maintenance and repair for product quality problems within the warranty period as agreed in the contract; If the damage caused by force majeure factors such as exceeding the warranty period, human factors or natural disasters is not covered by free warranty, Theo provides paid services.

The Company has the right of final interpretation.