Privacy Policy

CIVO Windows & Doors (“CIVO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

1. Information We Collect

When you submit an inquiry, request a quotation, complete a form, or contact us through our website, Facebook, WhatsApp, or other communication channels, we may collect information such as:

• Your name

• Email address

• Phone number

• Company name

• Country or region

• Project type and requirements

• Purchase timeline

• Drawings, specifications, or other information you voluntarily provide

2. How We Use Your Information

We may use your information to:

• Respond to your inquiries

• Understand your project requirements

• Prepare customized quotations

• Recommend suitable aluminum windows and doors

• Provide product, technical, and customer service support

• Communicate with you about your inquiry or potential business cooperation

• Improve our products, services, and customer experience

3. How We Share Your Information

We do not sell your personal information. We may share information only with authorized employees, service providers, or business partners when necessary to respond to your inquiry, provide requested services, or comply with applicable legal obligations.

4. Data Security

We take reasonable administrative and technical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

5. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, or meet applicable legal requirements.

6. Your Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of your information.

To exercise your rights or ask questions about how your information is handled, please contact us through the contact information provided on our website.

7. Third-Party Platforms

If you contact us or submit information through third-party platforms such as Facebook or WhatsApp, your use of those platforms may also be subject to their respective privacy policies.